Frequently Asked Questions

Here are some common questions that caregivers have regarding our care home. Do give us a call if your question is not listed here and we'll do our best to assist you.

Woodlands Care Home is a stay-in nursing home facility that cater primarily to patients who are eligible for medical subsidies and require long-term skilled nursing care and/or assistance in activities of daily living. To be eligible for admission to a government-subsidised nursing home, the patient must meet the following criteria, as listed by the Agency for Integrated Care (AIC):

  • Have physical or mental disabilities because of medical conditions like stroke, dementia and other chronic illnesses
  • Be semi-mobile, wheelchair- or bed-bound, requiring daily nursing care and help in daily living activities such as using the toilet, walking etc
  • Have tried all possible care arrangements such as hiring a domestic helper, day care, home care etc
  • Be unable to get care at home from other family members or community providers
  • Pass the means-test for long-term care subsidies

All admissions are by referral via AIC. Patients (or their family members) should speak to their last attending doctor or medical social worker at the public hospital or polyclinic, who will assist them to submit their admission application to AIC.

A person needing care will undergo a means-test to determine his/her’s eligibility for subsidies. Those from lower income households will be granted higher subsidies under the means-testing framework. Patients can take a means-test at all public hospitals, polyclinics or community centres. For more information on the subsidy framework, eligibility criteria and means-testing, click here.

The waiting time for admission to Woodlands Care Home varies according to the following:

  • Availability of beds
  • Type of nursing care needed i.e., dementia care, psychiatric or chronic sickness
  • Patient’s needs
  • Co-operation from the family in meeting the necessary requirements, such as responding to interview appointment and preparing documents for verification

We understand that affordability is a key concern for our residents and their family members. Therefore, the fees we set are similar to that offered by other nursing homes operated by Volunteer Welfare Organisations, with up to 75 percent government subsidies.

Besides nursing care, we also provide physiotherapy, occupational therapy, speech therapy (when necessary), medical care, dental care and dietary services. These care plans and programmes are specially designed to meet the needs of our residents so that they can recover and be well enough to be discharged or taken care of at home. For residents in the community, the Senior Care Centre, which will open in April 2018, will offer day care services for the elderly who can participate in regular exercises, interactive activities and festive celebrations with their friends and neighbours while their family members are at work.

Yes, Woodlands Care Home does have wards that cater specifically to dementia residents.

Bills are issued on a monthly basis. Payments can be made at the reception counters located at level 1 of the Woodlands Care Home.

We have nursing staff available 24/7, security guards and CCTVs installed around Woodlands Care Home.

While we have security measures in place, we strongly recommend that residents do not keep very valuable items at the nursing homes. Woodlands Care Home will not be held responsible for any loss of valuables.

We encourage friends and family to visit their loved ones regularly during our visiting hours, from 8am to 8pm daily.

Yes, our dedicated team of nurses works on shifts to provide 24/7 nursing care for our residents.

You can call our hotline at Tel: 6540 9200 or speak to any of our staff on duty. You can also write to us at [email protected]

You can send your resume to [email protected], indicating clearly the position you are applying for in the home.